Your Personal data – General Data Protection Regulations (GDPR)

The www.springcleaningservices.co.uk website (Spring Cleaning Services, Address: 33. The Beeches, Bury St Edmunds, IP33 3RD, United Kingdom. Email: info@springcleaningservices.co.uk Mobile: 07763 006 114 ) and its owner (Beata Szuha, Address: 33. The Beeches, Bury St Edmunds, IP33 3RD, United Kingdom. Email: info@springcleaningservices.co.uk Mobile: 07763 006 114) only hold and process the personal data, which are necessary for providing a quote and fulfilling our contract. These personal data are as follows:

Name,

Address,

Phone number,

E-mail address.

What do we need these data for?

The Spring Cleaning Services’ legal basis of processing customers personal data is Contractual legal basis.

What does that mean? Spring Cleaning Services is providing Regular, End of Tenancy, Carpet Cleaning, Steam Cleaning, After Builders Cleaning, Eco Friendly and Office Cleaning services. To fulfil the contract that has been made between Spring Cleaning Services and the customer, Spring Cleaning Services requires customers personal data. As a result, individuals are under a contractual obligation to provide their personal data.

To be able to keep in touch with customers in case any problem or question occurs, we require customers Phone number and E-mail address.

Customers Name, Address, Phone number, E-mail address are necessary to get into and to perform the contract.

GDPR – General Data Protection Regulations

What is this privacy policy for?

This privacy policy is for this website (www.springcleaningservices.co.uk) and served by Spring Cleaning Services and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy. By using our website, you agree to its terms.

The website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Privacy note – The data you share

Under the GDPR Regulations, every organisations that have day – to – day responsibility for data protection, must give a clear explanation to it’s customers about what personal data do the organisations hold, where it came from and who do they share it with. In case individuals think there is a problem with the way this website is handling their data, they have a right to complain to the ICO ( https://ico.org.uk/global/contact-us ).

The www.springcleaningservices.co.uk website (Spring Cleaning Services, Address: 33. The Beeches, Bury St Edmunds, IP33 3RD, United Kingdom. Email: info@springcleaningservices.co.uk Phone: 07763 006 114) and its owner (Beata Szuha, Address: 33. The Beeches, Bury St Edmunds, IP33 3RD, United Kingdom. Email: info@springcleaningservices.co.uk Phone: 07763 006 114) only hold and process the personal data, which are necessary for placing and fulfilling a contract. These personal data are as follows: Name, Address, Phone number, E-mail address.

What do we need these data for?

The Spring Cleaning Services’ legal basis of processing customers personal data is Contractual legal basis.

What does that mean? As Spring Cleaning Services is offering Cleaning services, Spring Cleaning Services requires customers personal data to fulfil the contract that has been made between Spring Cleaning Services and the customer. As a result, individuals are under a contractual obligation to provide their personal data.

Spring Cleaning Services requires and processes the following personal data of their customers: Name, Address, Phone number, E-mail address for fulfilling the order.

To be able to keep in touch with customers in case any problem or question occurs, we require customers Phone number and E-mail address.

Customers Name, Address, are necessary to get into the contract.

Customers Name, Address and contact details (Phone Number, E-mail address) are also necessary for the performance of our contract.

Where are these personal data came from?

Spring Cleaning Services receives their customers personal data directly from the customers.

When information coming from customers, Spring Cleaning Services asks their personal details, which are necessary for fulfilling their order.

Who do we share them with?

Spring Cleaning Services do not share any of their customers personal data with anyone.

How long will we keep them for?

As for the part of your personal data, which we need to perform our contract, we need to keep them on our invoices. These personal data are the customer’s name and address and other order details. By law, we need to keep our invoices for 5 years (see more at https://www.gov.uk/self-employed-records/how-long-to-keep-your-records ), which means we will need to keep the above listed part of your personal data for 5 years on our invoices. After that, our invoices will be deleted from our system.

For further details and with any questions or queries, please message on the following e-mail address: info@springcleaningservices.co.uk and we will get back to you as soon as possible.

Your rights

Under the GDPR Regulations, every organisation should check their procedures to ensure they cover all the rights individuals have.

The GDPR includes the following rights for individuals:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

In the following points we will detail our Procedure for each rights listed above.

The right to be informed

In the website’s Terms & Conditions, you can find a detailed information of what personal data we hold about our website’s users, where does that data came from, why have we collected them and who will we share those data with.

As soon as our users came to our website, we will notify them with a pop up window that our website is using cookies, what cookies we are using, what do we use them for, how can they accept them or not and if they did accept, how can they withdraw it.

The right of access

Under the GDPR Regulations, every individual has the right to obtain:

  • confirmation that their data is being processed;
  • access to their personal data; and
  • other supplementary information.

In case any of our customers would like to obtain and access their personal data we hold, we will provide it without delay and at the latest within one month of receipt of the request and for free of charge.

What if the request is manifestly unfounded or excessive?

Where requests are manifestly unfounded or excessive, in particular because they are repetitive, Spring Cleaning Services can:

  • charge a reasonable fee taking into account the administrative costs of providing the information; or
  • refuse to respond.

Where Spring Cleaning Services refuses to respond to a request, they will explain why to the individual, informing them of their right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month.

How will we inform you?

If the request has been made in an electronic form, Spring Cleaning Services will inform you in a commonly used electronic format, as well.

The right to rectification

Our customers are able to rectify their personal details any time before the date of the agreed date of removal or before the delivery of their belongings ( Please note: there might be a change in the price. ) They can do it so in written form by sending an email to the following email address: info@springcleaningservices.co.uk or in verbal form by calling the following phone number: 07763 006 114.

Spring Cleaning Services will respond to the requests without undue delay and within 24 hours of receipt the request.

The right to erasure

All of our customers have the right to ask their personal details to be deleted after the contract has been fulfilled. Until that time, we will need to keep their details for the following reasons:

  • to be able to fully perform the contract,
  • in case anything happens during delivery of the customers belongings, for example a delay in our arrival to any of the addresses, we need their personal data to contact them and notify them about the delay.

The only exception for deleting their personal data is the part of the data which we have to keep on our invoices. The only data we will need to keep on our invoices are exactly the same ones, which we require from you to be able to fulfil your contract. We will need to keep them on our invoices because by deleting them, our invoices will be invalid. We need to keep our invoices for 5 years (by law. See more at: https://www.gov.uk/self-employed-records/how-long-to-keep-your-records )

In case a customer requests the erasure of their personal data, we will respond without undue delay and within one month of receipt.

If we (Spring Cleaning Services) erase any data we have shared with our customers, we will inform any recipients as soon as possible.

The right to restrict processing

All individuals have the right to restrict the processing of their personal data.

If an individual has challenged the accuracy of their data and asked us to rectify it, they also have a right to request us to restrict processing while we consider their rectification request.

In other cases, because our legal basis is based on Contractual data processing, we need our customers personal data to be able to fulfil and perform our contract. In case they restrict the processing of their personal data, we might be unable to process and perform our contract.

In case you would like to still live with your legal right and restrict the processing of your personal data, please send an email to us on: info@springcleaningservices.co.uk or in verbal form by calling the following phone number: 07763 006 114.

We will act upon the request without undue delay and at the latest within one month of receipt.

The right to data portability

Based on that our legal basis is Contractual, (which means we need to process personal data to be able to go into and perform a contract ), our customers has the right to ask for their personal details and get them in a commonly used, portable form. If you would like to receive all of your personal data, which are held by us in a portable form, please send an email to us on: info@springcleaningservices.co.uk or in verbal form by calling the following phone number: 07763 006 114.

We will send it to you by email in a PDF format without undue delay and at the latest within one month of receipt.

The right to object

All individuals have the right to object the processing of their personal data. They also have an absolute right to stop their data being used for direct marketing.

Although, in our case, because our legal basis is based on Contractual data processing, we need our customers personal data to be able to fulfill and perform our contract. In case they object to the processing of their personal data, we might be able to still process their personal data, if we can show that we have a compelling reason for doing so.

In case you would like to still live with your legal right and object to the processing of your personal data, please send an email to us on: info@springcleaningservices.co.uk or in verbal form by calling the following phone number: 07763 006 114.

We will act upon the request without undue delay and at the latest within one month of receipt.

The right not to be subject to automated decision-making including profiling

Use of cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website does not use tracking software to monitor its visitors.

Contact & communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened links on social media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/2vj8fxY).

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources and further information