Terms and Conditions

Please read all these terms and conditions.

By booking our cleaning service, you enter into a legally binding agreement. Please read these terms and conditions carefully to ensure they meet your requirements. If anything is unclear, feel free to call us on 07763 006114.

1. Application

These Terms and Conditions apply to the supply of cleaning services and any associated goods (collectively, the “Services”) by Beata Szuha trading as Spring Cleaning Services, located at 12 Hereward Way, Weeting, IP27 0QL. Contact details: info@springcleaningservices.co.uk, 07763 006114.

By booking our Services, you (the “Customer” or “you”) agree to be bound by these Terms and Conditions.

2. Definitions

  • Consumer: An individual acting wholly or mainly outside of trade, business, craft, or profession.
  • Contract: The legally binding agreement between you and us for the supply of the Services.
  • Delivery Location: The premises or location where the Services are provided, as specified in the Order.
  • Goods: Any items supplied alongside the Services as specified in the Order.
  • Order: Your request for Services or acceptance of a quotation.
  • Services: The cleaning services and any associated Goods as described in the Order.

3. General Information

  • Professional cleaning requires the use of chemicals, equipment, and hot water. If hot water is unavailable at the premises, please notify us at least 24 hours in advance. As this will affect the results, we will not be able to guarantee our work. Furthermore, an additional chrage of £50 will apply.
  • We aim to provide the highest quality cleaning; however, minor oversights may occur. Customers are asked to inspect the property upon completion. If the property is not checked, our Quality Service Guarantee and Inspection Pass Guarantee may not apply.
  • A Declaration Form will be provided at the end of each service, confirming that the cleaning meets satisfactory standards.
  • For End of Tenancy services, we guarantee our work only if the property is completely empty, clear of people, pets, and personal belongings prior to arrival.

Allergy and Delicate Surfaces

  • Notify us at least 24 hours in advance if anyone has allergies to cleaning chemicals; we are not responsible for incidents resulting from undisclosed allergies.
  • Delicate surfaces (e.g., painted tiles, brass taps, Hansgrohe fixtures) must be highlighted prior to cleaning. We take care with generally non-delicate surfaces but cannot accept responsibility for damage to undisclosed delicate surfaces.

Customer Responsibilities

For occupied properties, customers must:

  • Clear surfaces and floors to allow access for cleaning.
  • Empty sinks, dishwashers, and worktops.
  • Remove ornaments, keys, documents, valuable or sentimental items.

Failure to do so may result in limited liability for accidental damage.

Extreme Conditions

  • If the property is in extreme condition, we reserve the right to charge £35/person/hour instead of the agreed quote.
  • Parking suitable for a medium-sized van must be provided. Any fines or parking fees due to insufficient parking are the responsibility of the Customer.
  • Waiting time beyond 30 minutes may incur a charge of £25 per person per hour.

Key Handling

If keys are provided for access, a signed Key Handling Agreement must be completed, outlining all safety measures.

4. Services

  • Descriptions of Services and Goods are indicative and may vary slightly.
  • Custom services require accurate information from the Customer.
  • Services are subject to availability and may be modified to comply with legal or safety requirements, with prior notification.

5. Customer Responsibilities

You must:

  • Provide access to premises at the agreed time.
  • Provide all necessary information and consents.
  • Ensure there is electricity, hot water and parking at the premises.
    Failure to comply with the above responsibilities may result in suspension or termination of the Contract.

6. Basis of Sale

  • Services and Goods are supplied only upon acceptance of an Order and receipt of a non-refundable deposit.
  • Quotes are valid for 30 days unless withdrawn.
  • Any variations to the Contract must be agreed in writing.

7. Fees and Payment

  • Fees do not include VAT.
  • Cancellation fees apply as follows:
    • More than 1 week notice: deposit lost, rebooking requires a new deposit.
    • 5 days to 24 hours notice: 50% of total price.
    • Less than 24 hours notice: 100% of total price.
  • Payment by bank transfer must be made at least 1 day before service. Cash payment is accepted on the day of service.

8. Delivery

  • Services are delivered to the agreed location and time.
  • Late delivery may entitle the Customer to a reduction in Fees, up to a full refund in certain circumstances.
  • Goods or services may be delivered in instalments if required, without additional cost.

9. Risk and Title

  • Risk passes to the Customer upon delivery.
  • Ownership of Goods or services transfers only once full payment is received.

10. Withdrawal and Cancellation

  • You may withdraw or cancel under Consumer Protection rights within 2 calendar days, except for Goods made to special requirements. Returned Goods must be undamaged; the Customer bears return costs.

11. Conformity and Guarantee

  • Goods and Services will be provided with reasonable skill and care, of satisfactory quality, and fit for purpose.
  • Manufacturer guarantees for Goods are passed on where applicable.
  • Any representations made during sale that influenced your decision form part of the Contract.

12. Duration, Termination, and Suspension

  • The Contract continues until completion of the Services.
  • Either party may terminate or suspend for serious breach or insolvency. Remaining rights and obligations survive termination.

13. Privacy

  • We comply with GDPR and relevant Data Protection laws.
  • Personal data is processed only for the purpose of providing Services and is kept secure.
  • For privacy inquiries, contact info@springcleaningservices.co.uk.

14. Sub-Contractors and Successors

  • We may delegate tasks to subcontractors, remaining liable for their actions.
  • Either party may transfer their rights under the Contract.

15. Force Majeure

  • Parties are not liable for failure due to events beyond their reasonable control. Obligations are suspended for the duration of such events.

16. Limitation of Liability

  • Liability is not excluded for fraud, death, or personal injury caused by negligence.
  • We are not liable for losses that were not reasonably foreseeable or business losses not incurred by a Consumer.

17. Governing Law and Complaints

  • The Contract is governed by the law of England and Wales.
  • Disputes may be submitted to the courts of England and Wales (or Scotland/Northern Ireland as applicable).
  • Complaints must be reported within 24 hours of service completion; we aim to respond within 48 hours.

Last updated: 31/12/2025