Terms and Conditions

Please read all these terms and conditions.

By booking our cleaning service, you enter into a legally binding agreement. Please read these terms and conditions carefully to ensure they meet your requirements. If anything is unclear, feel free to call us on 07763 006114.

1. Application

These Terms and Conditions apply to the supply of cleaning services and any associated goods (collectively, the “Services”) by Beata Szuha trading as Spring Cleaning Services, located at 12 Hereward Way, Weeting, IP27 0QL. Contact details: info@springcleaningservices.co.uk, 07763 006114.

By booking our Services, you (the “Customer” or “you”) agree to be bound by these Terms and Conditions.

2. Definitions

  • Consumer: An individual acting wholly or mainly outside of trade, business, craft, or profession.
  • Contract: The legally binding agreement between you and us for the supply of the Services.
  • Delivery Location: The premises or location where the Services are provided, as specified in the Order.
  • Goods: Any items supplied alongside the Services as specified in the Order.
  • Order: Your request for Services or acceptance of a quotation.
  • Services: The cleaning services and any associated Goods as described in the Order.

3. General Information

  • Professional cleaning requires the use of chemicals, equipment, and hot water. If hot water is unavailable at the premises, please notify us at least 24 hours in advance. As this will affect the results, we will not be able to guarantee our work. Furthermore, an additional charge of £50 will apply.
  • We aim to provide the highest quality cleaning; however, minor oversights may occur. Customers are asked to inspect the property upon completion. If the property is not checked, our Quality Service Guarantee and Inspection Pass Guarantee may not apply.
  • A Declaration Form will be provided at the end of each service, confirming that the cleaning meets satisfactory standards.
  • For End of Tenancy services, we guarantee our work only if the property is completely empty and free of rubbish, clear of people, pets, and personal belongings prior to arrival.
  • During colder months, the property must be heated to a minimum of 16°C to allow safe and effective cleaning. If adequate heating is not provided, we reserve the right to adjust the scope of work or reschedule the service.

Allergy and Delicate Surfaces

  • Notify us at least 24 hours in advance if anyone has allergies to cleaning chemicals; we are not responsible for incidents resulting from undisclosed allergies.
  • Delicate surfaces (e.g., painted tiles, brass taps, Hansgrohe fixtures) must be highlighted prior to cleaning. We take care with generally non-delicate surfaces but cannot accept responsibility for damage to undisclosed delicate surfaces.

Mould Disclaimer

While we aim to achieve the best possible results, we cannot guarantee the complete removal of mould, including in areas such as washing machine seals or other affected surfaces, as we are not specialists in mould treatment.

Photos of Work

We may take before and after photographs of our work for reference. No personal or identifiable information will be included. If you have any concerns, please inform us in advance.

Customer Responsibilities

For occupied properties, customers must:

  • Clear surfaces and floors to allow access for cleaning.
  • Empty sinks, dishwashers, and worktops.
  • Remove ornaments, keys, documents, valuable or sentimental items.

Failure to do so may result in limited liability for accidental damage.

Additionally, customers must:

  • Provide parking suitable for a medium-sized van. Any fines or parking fees due to insufficient parking are the responsibility of the Customer.
  • Ensure the team can start the work at the agreed time and not held up at any point during the cleaning. Waiting time beyond 30 minutes may incur a charge of £25 per person per hour.

Property Condition & Additional Charges

Our quoted prices are based on properties being in a standard, regularly maintained condition. If, upon arrival, the property is found to be significantly dirtier than reasonably expected — including but not limited to heavy build-up of grime, grease, pet hair, mould, or excessive clutter — we reserve the right to apply an adjusted rate or charge an additional fee.

Where an increased charge is not agreed, we may instead adjust the scope of the clean to match the amount paid. This may include limiting the number of rooms or areas cleaned. Any changes to pricing or scope of work will be discussed with the customer before work continues wherever possible.

Smoke & Nicotine Residue


Properties affected by cigarette smoke or nicotine build-up must be disclosed at the time of booking. Such conditions may require additional time, specialist products, and increased charges. Where this has not been disclosed, we reserve the right to revise the price or adjust the scope of work upon arrival.

Key Handling

If keys are provided for access, a signed Key Handling Agreement must be completed, outlining all safety measures.

Where key collection and/or return from a letting agent or third party is required, a fixed fee of £30 will apply.

4. Services

  • Descriptions of Services and Goods are indicative and may vary slightly.
  • Custom services require accurate information from the Customer.
  • Services are subject to availability and may be modified to comply with legal or safety requirements, with prior notification.

5. Customer Responsibilities

You must:

  • Provide access to premises at the agreed time.
  • Provide all necessary information and consents.
  • Ensure there is electricity, hot water, heating (in cold months) and parking at the premises.
    Failure to comply with the above responsibilities may result in suspension or termination of the Contract.

6. Basis of Sale

  • Services and Goods are supplied only upon verbal or written agreement of a date and services, and receipt of a non-refundable deposit.
  • Quotes are valid for 30 days unless withdrawn.
  • Any variations to the Contract must be agreed in writing.

7. Fees and Payment

  • Our fees do not include VAT.
  • Cancellation fees apply as follows:
    • More than 1 week notice: deposit lost, rebooking requires a new deposit.
    • 5 days to 24 hours notice: 50% of total price.
    • Less than 24 hours notice: 100% of total price.
  • Payment by bank transfer must be made at least 1 day before service. Cash payment is accepted on the day of service.

8. Delivery

  • Services are delivered to the agreed location and time.
  • Late delivery may entitle the Customer to a reduction in Fees, up to a full refund in certain circumstances.
  • Goods or services may be delivered in instalments if required, with additional cost.

9. Risk and Title

  • Risk passes to the Customer upon delivery.
  • Ownership of Goods or services transfers only once full payment is received.

10. Withdrawal and Cancellation

  • For Goods: You may withdraw or cancel under Consumer Protection rights within 2 calendar days, except for Goods made to special requirements. Returned Goods must be undamaged; the Customer bears return costs.
  • For Services: Please refer to clause 7.

11. Conformity and Guarantee

  • Goods will be provided of satisfactory quality, and fit for purpose.
  • Services will be provided with reasonable skill and care, to a high quality, in accordance with the condition of property and surfaces
  • Manufacturer guarantees for Goods are passed on where applicable.
  • Any representations made during sale that influenced your decision form part of the Contract.

12. Duration, Termination, and Suspension

  • The Contract continues until completion of the Services or delivery of Goods
  • Either party may terminate or suspend for serious breach or insolvency. Remaining rights and obligations survive termination.

Serious Breach & Insolvency

A “serious breach” includes, but is not limited to, failure to make payment when due, refusal to provide access to the property at the agreed time, failure to provide electricity, heating and/or hot water, provision of false or misleading information at the time of booking, failure to disclose all necessary information at the time of booking, unsafe or hazardous working conditions, or any behaviour that prevents the service from being carried out as agreed.

“Insolvency” refers to a situation where a party is unable to pay their debts as they fall due, enters into liquidation, administration, or any formal insolvency arrangement with creditors.

13. Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy which can be found on our website.
For the purposes of these Terms and Conditions:

  1. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
  2. ‘GDPR’ means the UK General Data Protection Regulation.
  3. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.

We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.
Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

  1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
  2. we will only Process Personal Data for the purposes identified;
  3. we will respect your rights in relation to your Personal Data; and
  4. we will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can e-mail: info@springcleaningservices.co.uk.

14. Sub-Contractors and Successors

  • We may delegate tasks to subcontractors, remaining liable for their actions.
  • Either party may transfer their rights under the Contract.

15. Force Majeure

  • Parties are not liable for failure due to events beyond their reasonable control. Obligations are suspended for the duration of such events.

16. Limitation of Liability

  • Liability is not excluded for fraud, death, or personal injury caused by negligence.
  • We are not liable for losses that were not reasonably foreseeable or business losses not incurred by a Consumer.

17. Governing Law and Complaints

  • The Contract is governed by the law of England and Wales.
  • Disputes may be submitted to the courts of England and Wales (or Scotland/Northern Ireland as applicable).
  • Complaints must be reported within 24 hours of service completion; we aim to respond within 48 hours.

Last updated: 04/04/2026